Knowledge Base

Categories (13)

Academics and Instruction

How-to articles and assistance with Athena/Banner, eLearning Commons and vLab.
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Accounts

How-to articles and assistance with MyIDs and passwords, the MyID profile forgotten password service, UGAIDs and the annual user access verification for Banner and OneSource systems.
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AI Tools

How-to articles and assistance with Gemini, NotebookLM, Copilot and other AI tools offered at UGA.
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Campus IT

Documentation for services used primarily by departmental IT professionals at UGA.
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Cost Recovery Services

Services currently offered on a cost recovery basis include network connectivity and support; centralized file, web, database, application hosting; managed support ticket tracking system; desktop support (on-site or remote); and campus software licensing.
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Digital Accessibility

Digital accessibility means designing web content and mobile applications to provide equal access, regardless of ability or circumstance. EITS offers several tools and how-to articles to assist instructors, content creators and others in making their digital content accessible.
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Email and Collaboration

PLEASE NOTE: Microsoft is reporting broad recovery and stability across its services. Users should see improved reliability when using UGAMail, OneDrive, Teams, and Office. For the latest information, visit the UGA Systems Status page at status.uga.edu.


How-to articles and assistance with UGAMail, Office 365, Google Workspace, Zoom and more collaborative tools.
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Information Security

How-to articles and assistance with ArchPass, powered by Duo, the Remote Access VPN and more.
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Internet Connections

How-to articles and assistance with UGA's wireless and wired networks, including PAWS-Secure and eduroam.
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Purchasing

Information about the Computer Equipment, Software and Services (CESS) approval is to review qualifying IT projects for risk assessment and compliance with Board of Regents policy, and UGA's Network Service Program.
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Software

EITS offers a variety of free and discounted software to UGA students, faculty and staff. Find out how to get access to Adobe Creative Suite, MatLab, SPSS and more.
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Telephone Support

How-to articles and assistance with Microsoft Teams Phone support and UGA Telephone services.
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Web and Mobile Applications

How-to articles and assistance with the UGA Mobile App, WEPA print kiosks, survey tools and other web and mobile applications
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