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List of frequently asked questions about ArchPass, powered by Duo

Frequently asked questions about MyIDs.

If you forget your password and have previously filled out your MyID Profile, you may reset your password yourself via the MyID website.

The article contains information about how to request a MyID for a student, faculty, staff member, affiliate and department.

A MyID is a set of account credentials (username and password) used for accessing many UGA services.

If you are the primary owner of a departmental MyID, you must verify your ownership of the account annually. This article gives step-by-step instructions for verifying your account.

FAQ about the annual Departmental MyID account verification process

If you are unable to remember the answers to the security questions in your MyID profile, here are instructions for how to update them. EITS recommends reviewing your security questions every six months.

The Online Directory, also known as the White Pages or People Search, provides contact information about students, staff, and faculty members at UGA.

Details what the UGAID number is, where to find it and how to classify it for data protection. Includes instructions to contact the EITS Help Desk with questions about the UGAID.

This article gives instructions and outlines the process for moving an application to UGA SSO, including the responsibilities of the application owner.

Frequently asked questions about Identity Management and Identity Federation at UGA

Instructions for how to reactivate the Duo Mobile App for a new phone, if you've kept the same phone number.

Instructions for changing your device options using the Duo Self-Service Portal, including adding, removing, and enrolling devices.

Instructions for enrolling smartphones, cell phones, landlines and tablets in ArchPass, powered by Duo, through the self-service portal.