Knowledge Base

Categories (11)

Academics and Instruction

How-to articles and assistance with Athena/Banner, eLearning Commons and vLab.
Expand

Accounts

How-to articles and assistance with MyIDs and passwords, the MyID profile forgotten password service, UGAIDs and the annual user access verification for Banner and OneSource systems.
Expand

AI tools

How-to articles and assistance with Gemini, NotebookLM, Copilot and other AI tools offered at UGA.
Expand

Campus IT

Documentation for services used primarily by departmental IT professionals at UGA.
Expand

Cost Recovery Services and Purchasing

In addition to the provisioning and support of core administrative, educational and infrastructure services, EITS also provides service offerings tailored to the unique needs of UGA departments. These services are provided on a cost recovery basis, with significant cost savings realized by centralized administration of platforms and applications.
Expand

Email and Collaboration

How-to articles and assistance with UGAMail, Office 365, Google Workspace, Zoom and more collaborative tools.
Expand

Information Security

How-to articles and assistance with ArchPass, powered by Duo, the Remote Access VPN and more.
Expand

Internet Connections

How-to articles and assistance with UGA's wireless and wired networks, including PAWS-Secure and eduroam.
Expand

Software

EITS offers a variety of free and discounted software to UGA students, faculty and staff. Find out how to get access to Adobe Creative Suite, MatLab, SPSS and more.
Expand

Telephone Support

How-to articles and assistance with Microsoft Teams Phone support and UGA Telephone services.
Expand

Web and Mobile Applications

How-to articles and assistance with the UGA Mobile App, WEPA print kiosks, survey tools and other web and mobile applications
Expand