When a device is added or removed from a Duo account, you will be notified of the change to confirm or deny that you made the change.
The account will receive an emailed notice, and any devices on the account with Duo Mobile activated will receive a push notification of the change. Reactivating the Duo Mobile app on a new phone will send you a notice that a device was added. Examples of these notices are below.
If you mark that you did not make the change on the notice, your account will be reported to the Office of Information Security for review.
Departmental Accounts
For departmental accounts, the departmental email will receive the email notice, while all users with their Duo device connected will receive the push notification to their Duo Mobile app. Note the MyID listed in any notification.If a departmental MyID is listed, another user of the account may have made the change. Please coordinate with any other users of the account when making changes to connected Duo devices so that a legitimate change is not marked fraudulent.
Email Notifications
For email notices, if you made the change to the account, then no action is needed. However, if you did not make the change, click the button for No, this wasn’t me.
Duo Mobile App Notifications
For Duo Mobile app notices, click on your phone’s notification or open the app and tap View on the top banner notification. If you made the change to the account, tap Yes, this was me. If you did not make the change, please tap No, this wasn’t me.
