Cost Recovery Services

Services currently offered on a cost recovery basis include network connectivity and support; centralized file, web, database, application hosting; managed support ticket tracking system; desktop support (on-site or remote); and campus software licensing.

Categories (23)

Adobe Creative Cloud

Adobe Creative Cloud is a software series of graphic design, video editing, audio editing, web development applications and more. You have access to more than 20 applications for creating and managing content across mobile, desktop and web platforms.
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Boyd Data Center Hosting

At the Boyd Data Center, EITS provides a central, secure, standards-based and monitored area for hosting critical departmental computing equipment on a cost-recovery basis.
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Cable TV

University Cablevision is UGA's on-campus cable TV service provider, available in the lobbies and common areas of University Housing residence halls, the Tate Student Center and other University buildings, as well as all Georgia Center hotel rooms.
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ChatGPT

The ChatGPT Edu service offering was created by OpenAI to enable colleges and universities to offer generative AI tools to faculty, staff, and students, within a secure environment with appropriate protections for institution and student data.
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Consulting Services

EITS offers consulting support to other units on a cost-recovery basis.
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Desktop Support Services

EITS can provide basic computer maintenance of the client departmental desktop or notebook computers located in the offices and labs of faculty, staff, employees, or students on a cost-recovery basis
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Institutional File Storage

Institutional File Storage (IFS) is a digital file storage option for units at the University of Georgia who want an affordable storage option to access on a mounted drive on a desktop.
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Lab Support and Equipment

EITS can provide support for departmental computer labs on a cost recovery basis.
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Mathematica

Wolfram's Mathematica is a modern technical computing system spanning most areas of technical computing, including neural networks, machine learning, image processing, geometry, data science, visualizations and more.
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MATLAB

MATLAB, a MathWorks product, is a numerical computing application with access to symbolic computing abilities. Simulink, a graphical multi-domain simulation and model-based design for dynamic and embedded systems, is included in UGA's licensing.
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Microsoft Volume Licensing

EITS offers volume licensing for Microsoft products for departments through our cost recovery program.
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Network Support Partnership

The Network Support Partnership (NSP) provides a clear pricing and billing model for network support services to UGA departments. NSP provides extended support to departments through the Gold Support Level.
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Qualtrics

Qualtrics is a robust web-based survey tool, with an easy point-and-click interface, over 80 different question types, a library of surveys and questions, branching questions, a survey tracker to remind respondents, flexible reporting, and unlimited customer support.
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Remote Desktop Image Management

Remote Desktop Image Management support includes providing your department with a custom standard software set, deploying this image to your workstations, as well as providing patch management for software updates.
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Remote Support Portal

EITS will provide a client with a hosted remote support portal for assisting end users. This service allows for remote troubleshooting and diagnosis of some operating systems.
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Secure Virtual Desktop Services

For University of Georgia faculty and staff who have a need to work with restricted information (SSN, HIPPA data, credit card data), EITS offers a secure virtual desktop instance that can be used to access and work with these data in a secure manner. This service is specifically designed to comply with applicable laws, policies, and guidelines provided to campus by our external partners.
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SPSS

SPSS is a computational software package used by many classes and researchers.
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TeamDynamix

TeamDynamix is a cloud-based project and portfolio management platform that offers IT service management, project management, and business process automation features.
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Teams Phone

Teams Phone is a cloud-based phone system by Microsoft, which allows users to place, receive, and transfer calls within the Microsoft Teams application.
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UGA PBX Telephone Support

The University of Georgia Office of Telephone Services coordinates telephone service for all units on campus. Find information about dialing instructions and common commands for campus phone sets.
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Virtual Server Services

For University of Georgia faculty and staff who have a need to run a server but do not have appropriate resources to maintain a physical server, EITS offers a virtual server hosting service. This service can be customized to comply with applicable laws, policies, and guidelines provided by external partners.
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Wepa

The Wepa print kiosks allow students to print their documents from computers, Android and Apple devices, and USB flash drives.
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Zoom Enterprise Web Conferencing

Zoom is an online meeting tool that allows for video or audio conferencing from desktops or mobile devices. Departments may purchase add-ons and web conferencing features through our cost recovery program.
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Articles (1)

Pinned Article Cost Recovery Overview

An overview of cost recovery services offered by EITS, which are available for purchase by UGA departments.