ArchPass, powered by Duo FAQs

What authentication methods are supported by ArchPass?

Push: Receive a notification on your smartphone or tablet with a button to approve the login request. This method works with devices that support the Duo Mobile app.

Passcode: Open your Duo Mobile app and tap or view the University of Georgia entry to generate a passcode. You can use this method with any device that supports the Duo Mobile app.

Phone: Receive a phone call. Press 1 to approve the login request. This method works with phones, including landline phones and other basic phones that are not text message capable.

SMS: Receive a passcode via text message. You may use each passcode one time. If your device can send and receive text messages, you can use this method.

Which devices can I enroll in ArchPass?

Supported Devices

Push notification through Duo app

Passcode through Duo app

SMS Text

Phone Call

Smartphone

X

X

X

X

Tablet

X

X

Cell Phone

X

X

Landline Phone

X

Can I install ArchPass on my laptop or desktop?

No, laptops and desktop computers are not supported Duo authentication devices.

Does ArchPass support emailed passcodes?

No. Duo does not support emailed passcodes.

How do I switch ArchPass authentication to a new device?

If the phone number for your device has not changed, you can reactivate the device using the Duo Self-Service PortalLogin with your MyID and use the Call Me option to authenticate. Then select the device you wish to reactivate. You can find complete instructions in our article, How to Reconnect the Duo Mobile App on a New Phone

If the phone number for the device has changed or you need assistance in activating Duo on a new device, please contact the EITS Help Desk at 706-542-3106.

My device stopped getting push notifications. What should I do?

Your device may be having trouble deciding whether it should use a Wi-Fi or cellular data connection. You can resolve this issue by putting your phone into airplane mode, waiting a few moments and switching back to standard mode. You may also resolve the problem by turning off the Wi-Fi to use cellular data only.

If you are still having trouble, try using another method such as passcodes from the app or text message.

If you continue to be unable to use your device, make sure the time and date on your phone are set correctly.

My account has been locked out because of excessive authentication failures. What should I do?

Duo will lock users out of their accounts after multiple failed attempts in a row. You can try logging in again after an hour, or you may call the EITS Help Desk at 706-542-3106 to request your account be unlocked.

What do I do if my device is lost or stolen?

Please call the EITS Help Desk at 706-542-3106.

Details

Article ID: 154571
Created
Thu 3/23/23 3:45 PM
Modified
Mon 4/10/23 4:30 PM