ArchPass, powered by Duo FAQs

What authentication methods are supported by ArchPass?

  • Platform authenticators

    • Touch ID and Face ID on macOS computers and iOS devices

    • Windows Hello for Windows computers

    • Biometrics for Android devices

  • Roaming authenticators

    • Security keys (USB devices for compatible browsers)

  • Verified Duo Push

    1. Pushes a notification to the Duo Mobile app

    2. Requires a 4-digit code to be entered on the mobile device to verify

  • Duo Desktop authentication

    1. Duo Desktop app pop up window appears

    2. Click Approve

  • YubiKey passcodes

    1. Press button on YubiKey to display code

    2. Enter passcode into the on-screen prompt 

  • Duo Mobile generated passcodes

    1. Found in the Duo Mobile app. Tap the UGA account row to expand it to show a passcode. 

  • Hardware token passcodes

    1. Press the button

    2. Enter the six-digit code that appears into the prompt

  • SMS passcodes

    1. Sent via text message

    2. Enter the passcode into the on-screen prompt

  • Phone call approval

    1. A registered phone number will be called to verify login.

    2. Dial 1 to approve, dial * to deny.

Does ArchPass support emailed passcodes?

No, Duo does not support emailed passcodes.

How do I switch ArchPass authentication to a new device?

If the phone number for your device has not changed, you can reactivate the device using the Duo Self-Service Portal.  Login with your MyID and using the Phone Call or Text message passcode options to authenticate. Then select I have a new phone for the device you wish to reactivate. You can find complete instructions in our article, How to Reconnect the Duo Mobile App on a New Phone.

If the phone number for the device has changed or you need assistance in activating Duo on a new device, please contact the EITS Help Desk at 706-542-3106.

I need to update the devices on Duo for a Departmental MyID. What should I do?

If you have existing access, you can update Duo devices through the self-service portal at archpass.uga.edu. Otherwise, please have an account owner for the Departmental MyID contact the EITS Help Desk at 706-542-3106 or hd.support.uga.edu.

My device stopped getting push notifications. What should I do?

Ensure the Duo Mobile app is fully up to date. You may need to update your device's operating system (OS) to receive the latest Duo Mobile update.

If your device and app are up to date, your device may be having trouble deciding whether it should use a Wi-Fi or cellular data connection. You can resolve this issue by putting your phone into airplane mode, waiting a few moments and switching back to standard mode. You may also resolve the problem by turning off the Wi-Fi to use cellular data only.

If you are still having trouble, try using another method such as passcodes from the app or text message.

If you continue to be unable to use your device, make sure the time and date on your phone are set correctly.

Why am I seeing “Access denied. Duo Security does not provide services in your current location”?

Duo blocks authentication from the following OFAC-sanctioned countries or regions: Cuba, North Korea, Iran, Sudan, Syria, and the Crimea, Donetsk, Luhansk, and Sevastopol regions. If you are traveling to one of these countries or regions, you will not be able to log into UGA systems.

My account has been locked out because of excessive authentication failures. What should I do?

Duo will lock users out of their accounts after multiple failed attempts in a row. You can try logging in again after an hour, or you may call the EITS Help Desk at 706-542-3106 to request your account be unlocked.

What do I do if my device is lost or stolen?

Please call the EITS Help Desk at 706-542-3106.

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