How to Access the Remote Access VPN on a mobile device

Note: These instructions are for downloading and accessing the VPN client on a mobile device. For instructions on downloading and accessing the VPN client on a laptop or desktop, visit How to Access the Remote Access VPN on a laptop or desktop.

Open the Cisco Secure Client-AnyConnect app. This app is available for free in the App Store or Google Play. 

Screenshot of iPhone homescreen with AnyConnect app

Click Connections, then Add VPN Connection.

Screenshot of iPhone Cisco App Connections

Screenshot of iPhone Cisco App Add VPN Connection Screen

You can type a name for the connection in the Description field or leave it blank. Enter remote.uga.edu for the Server Address. Click Save.

Screenshot of iPhone Cisco App entering VPN information

Your device may ask permission to add a VPN Connection. If it does, allow it. Click back arrow to get to the main screen.

Turn on the switch for AnyConnect VPN to get to the login screen.

Switch for AnyConnect login screenshot

Screenshot of Cisco Anyconnect login on iPhone app

Enter you MyID and password for Username and Password. In the Second Password field, enter your ArchPass Duo authentication method of choice. Select Connect to connect to the VPN.

Using the Second Password field

If you type phone, you will receive a call to your Duo-enrolled phone after selecting the OK button. Answer the call on your phone and press 1 to approve the login. You will then be connected to the VPN.

If you type push, you will receive a push notification to your Duo-enrolled phone or tablet after selecting OK.  Select Approve on the notification from the app. You will then be connected to the VPN.

Screenshot of Duo Mobile app with notification of VPN login to approve or deny.

To use a passcode, open Duo Mobile and click Show to view the code. Enter that code or one from a text message into the Second Password box. Then select OK. You will then be connected to the VPN.

Screenshot of Duo Mobile app with UGA account listed. Passcode is hidden and "Show" button listed.

Screenshot of Duo Mobile app with UGA account and visible passcode.

Screenshot of text messaging app with Archpass code list.

If you need more passcodes by text message, type sms in the Second Password box and select OK. You will receive a new set of 10 passcodes from Duo. You will then need to re-enter your password on the VPN login and type one of the new codes in the Second Password box. Then select OK to complete the login and be connected to the VPN.

If you are using a secondary Duo device, add the number 2 after the words phone, push, or sms to have the action apply to that device. Example: Enter phone2 to call the secondary device or push3 for a tertiary device, etc.

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Article ID: 159586
Created
Tue 12/19/23 11:46 AM
Modified
Tue 12/19/23 11:53 AM