Institutional File Storage Services: EITS and Client Responsibilities

Standard Institutional File Storage (Standard IFS)

EITS Responsibilities

  • Create and monitor the storage space requested by the client.
  • Setup and maintain the underlying infrastructure and security for the service.
  • Provide support and proactive communications to clients.
    • Normal Support will be provided during standard business hours of 8:00am – 5:00pm Monday – Friday, excluding University observed holidays and University closures.
    • Emergency Support will include of a maximum one-hour response time during emergencies or service outages between standard business hours.
    • Extended Support outside of standard business hours will be on a best effort response following the EITS on-call procedures.
  • Maintain and validate (quarterly) backups for data stored in this service.
  • Minimize the downtime of this critical service during business hours by performing service maintenance and patching outside of UGA’s standard business hours.
  • Provide reports on file share trending and capacity planning recommendations upon request.

Client Responsibilities

  • Provide EITS with a business contact for any billing changes or issues
  • Provide EITS with a technical contact for any service changes or issues
  • Inform EITS of any changes to business or technical contact information
  • The following uses are NOT supported on the Standard IFS service
    • Hosting personal data (non-University) including pictures
    • Hosting DMCA-protected files such as music or movies
    • Use of flat database files from the share to run applications
    • Publishing files on the web that use the file server as backend storage
    • Storing restricted information (SSN, HIPPA data, credit card data)
      • NOTE: If you need support for this type of data file storage, contact us about making use of our Secure IFS service offering.

Secure Institutional File Storage (Secure IFS)

EITS responsibilities 

  • Create and monitor the storage space requested by the client.
  • Setup and maintain the underlying infrastructure and security for the service.
  • Provide support and proactive communications to clients.
    • Normal Support will be provided during standard business hours of 8:00am – 5:00pm Monday – Friday, excluding University observed holidays and University closures.
    • Emergency Support will include of a maximum one-hour response time during emergencies or service outages between standard business hours.
    • Extended Support outside of standard business hours will be on a best effort response following the EITS on-call procedures.
  • Maintain and validate (quarterly) backups for data stored in this service.
  • Minimize the downtime of this critical service during business hours by performing service maintenance and patching outside of UGA’s standard business hours.
  • Provide reports on file share trending and capacity planning recommendations upon request.

Client Responsibilities

  • Provide EITS with a business contact for any billing changes or issues
  • Provide EITS with a technical contact for any service changes or issues
  • Inform EITS of any changes to business or technical contact information
  • The following uses are NOT supported on the Secure IFS service
    • Hosting personal data (non-University) including pictures
    • Hosting DMCA-protected files such as music or movies
    • Use of flat database files from the share to run applications
    • Publishing files on the web that use the file server as backend storage

Research Institutional File Storage (Research IFS)

Client Responsibilities

  • Provide EITS with a business contact for any billing changes or issues
  • Provide EITS with a technical contact for any service changes or issues
  • Inform EITS of any changes to business or technical contact information
  • The following uses are NOT supported on the Research IFS service
    • Hosting data unrelated to UGA research (i.e. administrative data)
    • Hosting personal data (non-University) including pictures
    • Hosting DMCA-protected files such as music or movies
    • Use of flat database files from the share to run applications
    • Publishing files on the web that use the file server as backend storage
    • Hosting of data being used as active shared data instead of archival data
      • NOTE:  If you need support for this type of data file storage, contact us about making use of Standard IFS, Secure IFS, or our cloud-based OneDrive for Business and Google Drive services.
    • Storing restricted information (SSN, HIPPA data, credit card data)
      • NOTE: If you need support for this type of data file storage, contact us about making use of our Secure IFS service offering.
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