Institutional File Storage Services: EITS and Client Responsibilities

This article details EITS and Client Responsibilities for storage services provided on a cost recovery basis.

Standard Institutional File Storage (Standard IFS)

EITS Responsibilities

• Create and monitor the storage space requested by the client.
• Setup and maintain the underlying infrastructure and security for the service.
• Provide support and proactive communications to clients.
  • Normal Support will be provided during standard business hours of 8:00am – 5:00pm Monday – Friday, excluding University observed holidays and University closures.
  • Emergency Support will include of a maximum one-hour response time during emergencies or service outages between standard business hours.
  • Extended Support outside of standard business hours will be on a best effort response following the EITS on-call procedures.
• Maintain and validate (quarterly) backups for data stored in this service.
• Minimize the downtime of this critical service during business hours by performing service maintenance and patching outside of UGA’s standard business hours.
• Provide reports on file share trending and capacity planning recommendations upon request.

Client Responsibilities

• Provide EITS with a business contact for any billing changes or issues
• Provide EITS with a technical contact for any service changes or issues
• Inform EITS of any changes to business or technical contact information
• The following uses are NOT supported on the Standard IFS service
  • Hosting personal data (non-University) including pictures
  • Hosting DMCA-protected files such as music or movies
  • Use of flat database files from the share to run applications
  • Publishing files on the web that use the file server as backend storage
  • Storing restricted information (SSN, HIPPA data, credit card data)
    • NOTE: If you need support for this type of data file storage, contact us about making use of our Secure IFS service offering.

Secure Institutional File Storage (Secure IFS)

EITS responsibilities 

• Create and monitor the storage space requested by the client.
• Setup and maintain the underlying infrastructure and security for the service.
• Provide support and proactive communications to clients.
  • Normal Support will be provided during standard business hours of 8:00am – 5:00pm Monday – Friday, excluding University observed holidays and University closures.
  • Emergency Support will include of a maximum one-hour response time during emergencies or service outages between standard business hours.
  • Extended Support outside of standard business hours will be on a best effort response following the EITS on-call procedures.
• Maintain and validate (quarterly) backups for data stored in this service.
• Minimize the downtime of this critical service during business hours by performing service maintenance and patching outside of UGA’s standard business hours.
• Provide reports on file share trending and capacity planning recommendations upon request.

Client Responsibilities

• Provide EITS with a business contact for any billing changes or issues
• Provide EITS with a technical contact for any service changes or issues
• Inform EITS of any changes to business or technical contact information
• The following uses are NOT supported on the Secure IFS service
  • Hosting personal data (non-University) including pictures
  • Hosting DMCA-protected files such as music or movies
  • Use of flat database files from the share to run applications
  • Publishing files on the web that use the file server as backend storage

Research Institutional File Storage (Research IFS)

Client Responsibilities

• Provide EITS with a business contact for any billing changes or issues
• Provide EITS with a technical contact for any service changes or issues
• Inform EITS of any changes to business or technical contact information
• The following uses are NOT supported on the Research IFS service
  • Hosting data unrelated to UGA research (i.e. administrative data)
  • Hosting personal data (non-University) including pictures
  • Hosting DMCA-protected files such as music or movies
  • Use of flat database files from the share to run applications
  • Publishing files on the web that use the file server as backend storage
  • Hosting of data being used as active shared data instead of archival data
    • NOTE:  If you need support for this type of data file storage, contact us about making use of Standard IFS, Secure IFS, or our cloud-based OneDrive for Business and Google Drive services.
  • Storing restricted information (SSN, HIPPA data, credit card data)
    • NOTE: If you need support for this type of data file storage, contact us about making use of our Secure IFS service offering.