Zoom Enterprise Web Conferencing: EITS and Client Responsibilities

EITS responsibilities

  • Provide client a non-exclusive, non-transferable license for the client’s Named Authorized Users to use the products, including their components, features, and services.
  • Provide the client an updated list of products that the client may use.
  • Provide credentials for each of the client’s Named Authorized Users to access the products.
  • Provide assistance, when necessary with communications and clarification to the client’s Named Authorized Users.
  • Handle all contractual matters related to a Memorandum of Understanding (MOU).
  • In May of each year, provide the client with an annual invoice and MOU for Zoom Add-ons, where applicable, and current pricing.

Client Responsibilities

  • Identify and provide EITS Contracts and Licensing with the contact information for an authorized departmental IT representative, who will work closely with Contracts and Licensing
  • Inform Contracts and Licensing in a timely manner of any changes to the authorized departmental IT representative.
  • The client is responsible for any charges, fees, penalties, claims, demands, and/or causes of action whatsoever, arising from the clients Named Authorized Users’ unauthorized use of Zoom products or services.
  • Provide Contracts and Licensing payment for Add-ons associated with the clients Sub-account, or notify Contracts and Licensing at the renewal period that an Add-on will not be renewed.
  • Clients will reference Admin Settings when managing their Sub-accounts.
  • Admins will maintain user accounts for their Sub-account and be responsible for clearing invalid user accounts.
  • Admins will make sure all users have a SAML attribute associate with the account for provisioning.
  • Utilize TeamDynamix to request additional add-ons.

Zoom Specific Requirements

  • Do not modify, port, create derivative works of, adapt, translate, reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the products delivered and object code.
  • The client's Named Authorized Users are prohibited from: (i) using the products on behalf of third parties; and (ii) renting, leasing, lending, or granting rights to the products to third parties.
  • The client's Named Authorized Users shall use the products in compliance with all applicable laws, regulations, policies, and procedures.
Print Article