Remote Desktop Image Management support includes providing your department with a custom standard software set, deploying this image to your workstations, as well as providing patch management for software updates. Your department will handle desktop support role for the end user, but EITS will change your image at your request.
Key Features
- Custom standard software set provided and deployed to your workstations
- Patch management for software updates
- Maximum one-hour response time during emergencies between normal business hours of 8:00 a.m. to 5:00 p.m. Monday through Friday, excluding University observed holidays and days for which the University is closed for business.
After-hours support will be on a best-effort response following the EITS on-call procedure/schedule. The client will provide an after-hours contact for issues requiring their involvement.
To minimize the downtime of this critical service during business hours, server maintenance will be performed outside of UGA normal business hours as defined by the EITS standard downtimes and monthly patching schedule. Yearly capacity monitoring, trend analysis and capacity planning will be conducted under EITS standards, and results will be shared with clients on request.
Note: Storing or accessing restricted data such as SSNs, credit card numbers, external financial account access information or HIPAA data from a desktop or other device that can also access the Internet is not supported. EITS will work with clients to move these functions to a secure environment and/or secure the device being used for these activities from the internet.
Pricing
Support
Tier 1: CTS Support, ctshelp@uga.edu
Tier 2: Alex Cann, ajcann@uga.edu
Tier 3: Sarah Jones, swjones@uga.edu