TeamDynamix is a cloud-based project and portfolio management platform that offers IT service management, project management, and business process automation features. It helps UGA units collaborate more effectively, improve operational efficiency, and enhance customer service.
Key Features
- Track incidents and service requests
- Create and implement workflows
- Create email and web forms located in a personalized Client Portal for your unit
- Manage projects, track risks and issues and manage resources
- Store and update documentation
Pricing
To purchase initial licenses or request additional licenses, submit a TeamDynamix Licensing Request.
Support
Tier 1: EITS TeamDynamix Support at TD@uga.edu or submit a Support Request Ticket.
Tier 2: Michael Jacobson, IT Manager — (706) 542-8834, michael.jacobson@uga.edu
Tier 3: Sarah Jones, IT Director – (706) 542-7688, swjones@uga.edu
Support is provided 8:00AM - 5:00PM, Monday through Friday, excluding University holidays and closures. Support will be provided remotely.
Client named user maintenance requests will be completed in an estimated time of one (1) business day.
If users being added are beyond the current licensed amount for the client, it will require the purchasing of additional license(s) through EITS and user(s) will not be added until the bill is paid.
Standard changes such as adding or updating attributes, service catalog entries, or removing email services will be completed in an estimated time of three (3) business days.
Substantial changes such as adding attributes with large menus, workflows, large request forms with over fifteen (15) fields, static or cascading forms, or items which require testing on the sandbox will be completed in an estimated time of seven (7) business days including time required for meetings.
Requests for adding email services may take up to fifteen (15) business days to complete.
Changes which require testing on the sandbox to avoid accidental negative impact to production services will be considered "substantial" for the purposes of this agreement.