Popular Services

Request general support from Advancement IT


Update or submit a new request for marketing efforts, event communications, prospecting, and data research/reporting from our Query and Reporting team


Request an Event Registration Page from our BBIS team


Request a new fund number, draft agreement, and/or online giving link.


BEFORE YOU BEGIN, please set up your event in the GAIL events module as some of those details will be required to complete this ticket.


Request FAME Support (Login issues, delete attachment(s) from a check request, delete a check request, etc.)


Request updated budget for ScholarshipUniverse (OSFA).


Use to request transfer of cash or expenditures between Foundation funds.


Submit general requests or questions that don't fit into other TeamDynamix services.


Request general tech support (pc, printers, listservs, phones, etc.)


Request a Donation Page from our BBIS team


Use for general questions related to UGAF financial accounting.


Use this service to request a new ticket type, new assignment rules, create ticket assignment rules, new workflow, update workflow, edit scheduled ticket, request a scheduled ticket, add or edit SLAs, add/edit ticket notification, add/edit ticket response templates.


Submit a request to update the layout/content of the unit's client portal. Request to publish or edit TeamDynamix knowledge base articles.


Submit a request to Expenditure Control to have a check reissued or canceled.


Use for general questions related to expenditure control.


This service should be used by Gift & Estate Planning to request that a planned gift be added as revenue by Gift Accounting.


Use for general questions related to fund agreements.


Use for general questions related to UGAF internal control and data analytics requests.


This service allows users to request new reports/desktop templates as well as modifying existing request new reports/desktop templates.


Request to add/edit admins, users, groups, workflows, security roles.


Request general support from the Gift Accounting team. These requests may include gift adjustments and inquiries on pledges and grant agreements.