Form/Ticket Management

About This Service

Use this service to request a new ticket type, new assignment rules, create ticket assignment rules, new workflow, update workflow, edit scheduled ticket, request a scheduled ticket, add or edit SLAs, add/edit ticket notification, add/edit ticket response templates.

Before You Request

• Check if your request would be more appropriate for a different service offered by Advancement IT.
  • (Ex. Prospecting requests should go through the Query & Reporting Request offering)
• Consider if this request is more appropriate for the UGA Foundation (Gift Accounting, Fund Agreements, Financial Accounting, or Expenditure Control).
  • Click here for the UGA Foundation service catalog.