DAR Tech Support

About This Service

Submit a request or question here to our Tech Support team. Feel free to attach or copy/paste screen shots directly into the ticket description. If applicable, include any troubleshooting steps you have taken before requesting this service.

Before You Request

• Try the following steps if you are experiencing a problem with your laptop, desktop, dock, monitors, and/or peripheral devices (e.g. mouse, keyboard, scanner, webcam etc.)
  • Acknowledge a pending Ivanti Reboot notification
  • Restart your device (If no Ivanti reboot notification is present.)
  • Power cycle the affected device
  • Examples:
    • Power off/shut down device completely for 30 seconds (laptop/desktop)
    • Unplug power cable for 30 seconds (dock/monitor/scanner)
  • Check all cable connection points
    • Reseat dock connection
    • Reseat USB, Power, Video Cables at ALL points of connection
  • Check for depleted batteries for any wireless devices
• Unable to dual authenticate with DUO Mobile:
  • Did you get a new cell phone?
    • If yes, you will need to reactivate the DUO Mobile app.
      • Contact the EITS Help Desk 706-542-3106 for additional assistance.
• My laptop camera does not work:
  • Some models have a physical privacy shutter.
    • Check to see if the shutter is closed. 
• Check if your request would be more appropriate for a different service offered by Advancement IT.
  • (Ex. GAIL questions should go through the Advancement IT General Support Request offering)
• Consider if this request is more appropriate for the UGA Foundation (Gift Accounting, Fund Agreements, Financial Accounting, or Expenditure Control).
  • Click here for the UGA Foundation service catalog.