About This Service
Submit a request or question here to our Tech Support team. Feel free to attach or copy/paste screen shots directly into the ticket description. If applicable, include any troubleshooting steps you have taken before requesting this service.
Before You Request
- Try the following steps if you are experiencing a problem with your laptop, desktop, dock, monitors, and/or peripheral devices (e.g. mouse, keyboard, scanner, webcam etc.)
- Acknowledge a pending Ivanti Reboot notification
- Restart your device (If no Ivanti reboot notification is present.)
- Power cycle the affected device
- Examples:
- Power off/shut down device completely for 30 seconds (laptop/desktop)
- Unplug power cable for 30 seconds (dock/monitor/scanner)
- Check all cable connection points
- Reseat dock connection
- Reseat USB, Power, Video Cables at ALL points of connection
- Check for depleted batteries for any wireless devices
- Unable to dual authenticate with DUO Mobile:
- Did you get a new cell phone?
- If yes, you will need to reactivate the DUO Mobile app.
- Contact the EITS Help Desk 706-542-3106 for additional assistance.
- My laptop camera does not work:
- Some models have a physical privacy shutter.
- Check to see if the shutter is closed.
- Check if your request would be more appropriate for a different service offered by Advancement IT.
- (Ex. GAIL questions should go through the Advancement IT General Support Request offering)
- Consider if this request is more appropriate for the UGA Foundation (Gift Accounting, Fund Agreements, Financial Accounting, or Expenditure Control).
- Click here for the UGA Foundation service catalog.