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Help Desk technical support request form. Please provide information for technical assistance at the University of Georgia.
This service request is used for all TeamDynamix (TDx) related needs and support. It covers a wide range of tasks including, but not limited to, new license purchases, user account updates, profile modifications, group updates, workflow adjustments, form/service updates, response template modifications, and any other TDx-related issues or requests. If you require assistance or have any concerns related to TeamDynamix, please submit this request for prompt support.
Submit this ticket to repair or report an issue with an existing Teams Phone line.
The University of Georgia's email system, UGAMail, is powered by Microsoft's Office 365 Education for email, calendar and task services.
UGAMail uses the latest version of Office 365.
Departmental z-accounts are used to gain administrative access to certain UGA systems and are intended only for system administrators. If you no longer need z-account access for your job duties, please complete this form.
Submit a request for installation or request a quote.
For access to sensitive and restricted systems only. Request authorization for an employee in your department/unit to log in to the 02 Restricted VPN group. Do not fill out this form if you only need to log in to the 01 Default VPN Group. Do not fill out this form for your own access. For requests for multiple users (five or more), please email the EITS Help Desk.
Request Internet, Boyd Data Center (BDC) and Departmental Firewall Exceptions
For each University School, College and Unit, it is essential that a Departmental Network Liaison (DNL) be identified. This individual serves as the primary point of contact for that unit, both with respect to the other users within the department and the central EITS support groups.
The AI License Purchasing Program offers an easier, centralized way for UGA units to purchase generative AI tools for faculty and staff use.
Submit this ticket to move existing phone lines from their current phone system to Teams Phone. Only accessible by the Department Telephone Representative.
Requests for access to UGA identity lookup tool
Client Technology Support for Miller Learning and other supported departments.
Report a telephone incident or repair request for PBX and GTA phone lines to the Telephone Services team. This request is not intended for Teams Phone numbers or to make changes to and existing phone line.