1. Submit the ticket. You will get a "We have received your request for technical support..." message for your records.
2. WAIT to receive another email with a Task assigned to the "Reporter" group for the selected EITS Department (~30 minutes). Some automatic processing is taking place during this time.
3. If needed, update/edit the ticket with information for the Director.
4. Mark the Task as complete to send to Director for review.
5. The Director will receive an email asking them to mark the ticket as Reviewed or to send back to the Reporter for corrections.
6. When the Director marks the ticket as Reviewed, the ticket will be automatically closed as Approved.
This also begins a process where a ticket will be automatically created semiannually (Jun and Dec) for the selected EITS Department for its change "Reporter" to update & send for review.