Service Desk

The OneSource Service Desk is ready to help you!

You can reach the Service Desk in several ways:

1.   For questions about UGA's Human Resources and Payroll Transition to OneUSG Connect, email us at  OneUSGSupport@uga.edu
2.   For questions about UGA Financials, or UGA Budget Management, email us at OneSource@uga.edu
3.   Call us at 706-542-0202  (2-0202)
4.   Press the "Get Help" button to the right

Resources:

• OneSource Service Catalog
• OneSource Website
• Known Issues
• Technical Resources
• F&A Knowledge Base
• Access Request for UGA Financial Management System, UGA Budget Management, or Data Warehouse
• System Changes

The Financial Service Desk is assisting with the following topics:

• UGA Financial Management System - requires ArchPass DUO (VPN01 Off Campus)
• UGA Budget Management System - requires ArchPass DUO (VPN01 Off Campus)
• UGA Cash Management System (Touchnet) - requires unique Log In/ Password (Not ArchPass)
  • After access has been approved, the Service Desk supports Log In/ Password resets for the Cash Management System
• Data Warehouse - requires ArchPass DUO / VPN02