How to Access the Remote Access VPN on a laptop or desktop

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Note: These instructions are for downloading and accessing the VPN on a laptop or desktop. To use the VPN client on a mobile device, visit How to Access the Remote Access VPN on a mobile device.

Installing the VPN

Go to the Remote Acccess VPN service overview page and click on the link for your operating system.

Screenshot of Remote Access VPN page with AnyConnect download links for different OS circled.

You will be prompted for your MyID and password.

Screenshot of webpage login popup asking for Username and Password.

The Cisco Secure Client installer will then download. Open the installer from where you downloaded the file.

Windows

Cisco Secure Client installer starting page on Windows OS.

Follow the installer instructions to finish the install.

Cisco Secure Client installer completed setup page on Windows OS.

Mac

Cisco Secure Client installer starting page on Mac OS.

When selecting what to install, ensure that AnyConnect VPN is checked. You can also choose to have Diagnostics and Reporting Tool checked for install. The remaining modules are not used and can unselected.

Cisco Secure Client installer page with checkbox list of modules for install on Mac OS; AnyConnec VPN and Diagnostics and Reporting Tool are checked.

As you continue the installation, a pop-up will appear with additional instructions for settings changes to allow Cisco Secure Client to function. Please follow the instructions to enable the system extension.

Cisco Secure Client instructions for enabling its system extension showing Network Extensions section of Mac system settings.

Cisco Secure Client installer completed setup page on Mac OS.

Logging into the VPN

Once you have installed the VPN client, open Cisco Secure Client on your device.

Screenshot of Cisco Secure Client user interface. Blank drop-down list with text cursor, followed by Connect button.

Enter remote.uga.edu in the text box and click the Connect button to go to the login screen.

Screenshot of Cisco Secure Client user interface. 4 login fields: Group dropdown list box with 01 Default selected, Username text box, Password text box, and Second Password text box.

On the login window, leave Group as 01 Default unless specifically required to use 02 Restricted from the drop down. Enter your MyID and password for Username and Password. In the Second Password field, enter your ArchPass Duo authentication method of choice. Select OK.

Using the Second Password field

If you type phone, you will receive a call to your Duo-enrolled phone after selecting the OK button. Answer the call on your phone and press 1 to approve the login. You will then be connected to the VPN.

If you type push, you will receive a push notification to your Duo-enrolled phone or tablet after selecting OK. Select Approve on the notification from the app. You will then be connected to the VPN.

Screenshot of Duo Mobile app with notification of VPN login to approve or deny.

To use a passcode, open Duo Mobile and click Show to view the code. Enter that code or one from a text message into the Second Password box. Then select OK. You will then be connected to the VPN.

Screenshot of Duo Mobile app with UGA account listed. Passcode is hidden and "Show" button listed.

A screenshot of the Duo Mobile app with a generated passcode showing and countdown timer to code refresh.

Screenshot of text messaging app with Archpass code.

If you need another passcode by text message, type sms in the Second Password box and select OK. You will receive a new code. You will then need to re-enter your password on the VPN login and type the new code in the Second Password box. Then select OK to complete the login and be connected to the VPN.

If you are using a secondary Duo device, add the number 2 after the words phone, push, or sms to have the action apply to that device. Example: Enter phone2 to call the secondary device or push3 for a push notification to a tertiary device, etc.