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Campus Transit Customer Service
Passenger Complaint
Passenger Complaint
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Title
A short description to explain the nature of a ticket.
Passenger Complaint
Status
The status of the ticket. This indicates where the ticket is in its lifecycle.
Charter Billed
New
Open
In Process
Resolved
Closed
Cancelled
On Hold
Reopened
Spam/non-request
Event Type
ADA Concern/Praise
Camera Audit
Driver Alert
Collision
Mirror Strike
Near Miss
Road Condition
Service Concerns
Hazardous Driving or Distracted Driving
Facility Related Hazard
Traffic Law Violations
Policy Violation
Question
Passenger Event
Praise
Suggestion
Other - including accidents that do not involve UGA transit
Specific Type
Specific Type
Bus Maintenance Problem
Camera Audit
Collision: with a bicycle
Collision: with a pedestrian
Collision: with another UGA bus
Collision: with another vehicle
Collision: with stationary object
Mirror Strike: with a stationary object
Mirror Strike: with another UGA bus
Mirror Strike: with another vehicle
Near Miss: vehicle passing the bus
Near Miss: with a bicycle
Near Miss: with a pedestrian
Near Miss: with a stationary object
Near Miss: with another UGA bus
Near Miss: with another vehicle
Bus Stop Maintenance
Landscape Maintenance
Road Maintenance
Comfort Complaint
Loading and Unloading Problems
Rude Driver
Schedule Complaint
UGA APP Problems
Acceleration
Electronic Media Violation
Fatigue
Harsh Braking
Social Interaction
Speed
Electrical Hazard
Fire Hazard
Injury
PPE Violation
Shop Hazard
Other Traffic Law Violations
Red Light Violation
Stop Sign Violation
Counselling
Dress Code
Question
Standee Line
Passenger Event
Praise
Suggestion
Unruly Passenger
Other
Date / Time of Event
(mm/dd/yyyy hh:mm AM/PM)
Bus Number (All 5 Digits)
Route Name
(A) Central East
(B) Main Campus
(C) Campus Housing
(D) North-South
(E) East-West
(H) Health Science
(K) Chicopee
(L) E23/IM Limited
(M) Milledge
(R) Riverbend
(V) Vet Med
(W) West Campus
ADA
Arch Express
Bulldog Housing
Central Loop
Charter
Chicopee
Cross Campus Connector
East Campus Shuttle
Greenhouse Shuttle
Health Sciences
Intersession
Lunch Relief (Unknown)
Milledge Ave
Night Campus
North South Connector
Park and Ride
Prince Milledge
Riverbend Connector
Training
Unknown
Vet Med
Weekender
West Campus Shuttle
Street / Intersection
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