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Services A-Z (111)

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02 Restricted VPN Access

For access to sensitive and restricted systems only. Request authorization for an employee in your department/unit to log in to the 02 Restricted VPN group. Do not fill out this form if you only need to log in to the 01 Default VPN Group. For requests for multiple users (five or more), please email the EITS Help Desk.

A

Active Directory

Account Creation or Password Reset

Adobe CC License - Terry College

Need an Adobe Creative Cloud Product?

Adobe Creative Cloud

Service Includes Software Installation

Advice/Consultation

Advice and consultation on third party software, online tools and other web-related questions.

Anonymous Contact Form

Anonymous report of a parking-related situation for UGA Parking Services

Argos Move to Production Request

Use this form to request changes to Argos based reports and datablocks.

AV Quick Check

For Campus IT Staff to confirm completion of updates

AV Quote

Service includes preparing classroom audio/video quotes.

AV Support

Service includes all classroom audio/video support.

B

Blackboard Collaborate Request

Blackboard Collaborate Request

C

Cable TV

Assistance with University Cablevision, UGA's on-campus TV service provider.

Cabling or Wireless Installation Request

Telecommunications Infrastructure Design and Installation

Campus Transit Feedback

UGA Campus Transit Feedback Form

CAS/SAML (Gluu) Access Request Form

Request authorization to connect a web application to the UGA Central Authentication Service (CAS) or SAML (Gluu) UGA’s federated identity provider.

Charter Request

Charter Bus Service Request

Classroom Computer Troubleshooting

Service includes any classroom hardware troubleshooting.

Client Technology Support

Client Technology Support for Miller Learning and other supported departments.

College of Education - Tech Support

College of Education IT Tech Support

College of Public Health - IT Request

College of Public Health - IT Request

Conference Support

Service includes all large scale, formal conference support.

Contact the Center for Teaching Learning

CTL Contact Request

Crashplan Backup Services

Account Creation or Password Reset

Create New Website

Service includes creating and hosting new CAES and Extension sites.

CTL Classroom Ethernet Setup

Requests for EITS NOC

CTL Classroom Support Request

For those in need of non-emergency Audio Visual help

CTL Learning Technologies Consultation

CTL consultations for faculty about learning technologies

CTL WordPress Site Requests

Sites on the CTL sites network must be directly affiliated with a course. Requests for a site must come from the instructor of the course. Please email Sherry Clouser at sac@uga.edu if you have questions.

D

Data Cookbook

Data Dictionary, Reporting Specifications and Data Definition and Governance

Departmental Network Liaisons (DNLs)

For each University School, College and Unit, it is essential that a Departmental Network Liaison (DNL) be identified. This individual serves as the primary point of contact for that unit, both with respect to the other users within the department and the central EITS support groups.

DNS Requests

DNS records requests for DNLs

DNS Requests

DNS records requests for DNLs

E

EITS Computer Labs Request

Computer Lab requests for the Miller Learning Center and several Residence Halls.

EITS Cost Recovery Services Requests

Client Departments desktop support

eLC Associate Section Instructor Request

eLearning Commons Associate Section Instructor Request Form

eLC Course Groups Request

eLearning Commons Manual Course Groups Request

eLC Course Request

Request creation of a non-ATHENA course (for faculty and staff members of the UGA community)

eLC Demo Student Account Request

eLearning Commons Demo Student Account Request

eLC Feedback

Comments and suggestions for eLearning Commons (eLC).

eLC Support Requests

eLearning Commons requests

Email Support

Set up UGA email on a device or troubleshoot UGA email on a device

Exiting Employee

Deactivate accounts & Workstation Wipe/Setup

F

Firewall Exception Request

Request Internet, Boyd Data Center (BDC) and Departmental Firewall Exceptions

Firewall Exception Request Renewals and Expirations

To request that an exception ticket be renewed, expired, or updated, you may update the ticket by adding a comment on the web or via email. Click on this entry for more details.

G

GACRC Support

Georgia Advanced Computing Resource Center - Support Request

H

Hardware Installation/Troubleshooting

Please specify if you are having issues with hardware or need hardware installed.

Help Desk Support Request

Help Desk technical support request form. Please provide information for technical assistance at the University of Georgia.

Housing Ethernet Port Request

Request to activate an Ethernet port in your residence hall room for connecting your wired device(s) to the Internet.

I

IDM Data Access Request

Requests for access to Identity Management (IDM) data and tools

IDM Support Request

Identity Management (IDM) support request

InCommon SSL Certificate Request

InCommon SSL Certificate Request

Information Security Support Request

UGA Information Security general questions or assistance, including assistance with DLP, SIEM, Trend Micro Console and other requests.

K

Kaltura

Service Includes Uploading Video Content

Kaltura Requests

Kaltura Support Request

L

LISTSERV Requests

Assistance with email lists hosted at UGA

Listserv Support

Listserv support for CAES-membership and new list creation assistance.

Lynda.com

Service includes access and training for Lynda.com

M

MatLab

Service Includes Software Installation

Medical Partnership IT Training Request

Request IT training for the classrooms, video conferencing, online meetings/classes applications, new instructional technology, etc

Medical Partnership Requests

Medical Partnership desktop support

Medical Partnership Video Conference Support

Medical Partnership video conference support

Meeting Support

Service includes any local meeting support.

MyID Account Request

MyID Request for Faculty, Staff, and others

MyID Re-enable Request

This form is for requesting that a deactivated MyID be re-enabled.

N

Network access, design, and support

Submit a request for installation or request a quote.

Network Request

Service includes requesting network access.

Network Troubleshooting

Service includes troubleshooting any connectivity issues including wireless.

New Employee Setup

Account Creation & Workstation Setup

O

OIR Support

Office of Institutional Research support

Online Directory Request

UGA Directory (People Search) Request

P

Parking Services Feedback

UGA Parking Services Feedback Form

Policies, Standards, and Guidelines

Ask a question about Information Security policies or request an policy exemption.

Printer Troubleshooting

Service includes printer installation and troubleshooting.

Q

Qualtrics

Account Creation or Password Reset

R

Request a report

Request for CAS/SAML (Gluu) Support

Ask technical assistance with transitioning your site to the UGA Central Authentication Service (CAS) or SAML (Gluu) UGA’s federated identity provider.

Request Support

General Support Request

Research IFS

Research Institutional File Storage (IFS) Service

S

SAGE Support

Student Advising and Guidance Expert (SAGE) Support

Security Testing

Request a vulnerability scan, penetration test, or other security assessment of a system or network.

Service Catalog

This form is a template for the creation of Internal and External Service Catalog entries.

Software (ITCLA) Request

IT Contracts and Licensing Administration provides cost effective management of all fiscal aspects of IT contracts and renewals, software licensing, hardware maintenance, and IT related service

Software Installation/Troubleshooting

Please specify if you are having issues with software or need software installed.

Support for Content Managers

Help with account set up and training, log in problems, creating and editing pages and working with documents and images in AEM and WordPress

T

TeamDynamix Licensing

TeamDynamix Ticketing Service Licensing

TeamDynamix Support (For Problems with TeamDynamix)

This service is ONLY for requests concerning the TeamDynamix product itself. This includes requests for users, forms, or other TeamDynamix-specific help.

Telephone Incident/Repair

Report a UGA telephone incident or repair request to the Telephone Services team.

Terry Classroom & Meeting Room Support

Request help with a non-urgent classroom or meeting room issue (for urgent support, call Terry OIT at 706-542-6799)

Terry Computer Setup

Please indicate in the description box below the best time for a member of OIT to pick up your computer, as well as what room the computer is located.

Terry Equipment Loan

Request loaner equipment for Terry faculty and staff

Terry Event Support

Request support for Terry events

Terry Exiting Employee

Request removal of permissions and access of Terry services when an employee is leaving the college.

Terry General Support

Request assistance with general computer, peripheral, or other issues

Terry New Employee

Request setup for a new Terry employees (Begin new computer setup, set permissions, add to LISTSERVs, and other Terry functions)

Terry Software Installation

Request installation of software

Transit Hazard/Event Report

Report a near miss/close call or potentially hazardous behavior or condition to Campus Transit.

U

UC4 Incident Reporting

UGA Web Account Request

The EITS Campus Webhosting Service (Standard Edition, often referred to as a "www account") is a free web hosting service for UGA affiliated departments and student organizations.

UGAMail Calendar

UGAMail's built-in calendar allows UGA students, faculty and staff to take full advantage of the new system's increased functionality and accessibility. This form is to request help with the UGAMail calendar.

UGAMail Calendar Resource Request

UGAMail's calendar allows resources like rooms to entered as items that can be reserved. Use this form to request creation of a new calendar resource.

UGAMail Requests

The University of Georgia's email system, UGAMail, is powered by Microsoft's Office 365 Education for email, calendar and task services.

UGAMail uses the latest version of Office 365.

University Housing IT Support

This service is to request assistance from Housing IT staff.

University Housing Website Change Requests

This service is to request changes to Housing and Staff websites.

V

Virus Removal

Service includes removal of all malicious infections and software.

vLab software request

UGA Virtual Lab software requests

W

Web Application Support

Support for Georgia Counts, Extension Trainings, Scholarships, Impact Statements, File Sharing and all other CAES and Extension we applications

Web Server (www.uga.edu)

The EITS Campus Webhosting Service (Standard Edition, often referred to as a "www account") is a free web hosting service for UGA affiliated departments and student organizations.

Z

z-account Removal Request

Departmental z-accounts are used to gain administrative access to certain UGA systems and are intended only for system administrators. If you no longer need z-account access for your job duties, please complete this form.

Zoom

Account Creation or Password Reset

Zoom Tutorial

Service includes Zoom based training