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Services A-Z (145)

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02 Restricted VPN Access

For access to sensitive and restricted systems only. Request authorization for an employee in your department/unit to log in to the 02 Restricted VPN group. Do not fill out this form if you only need to log in to the 01 Default VPN Group. For requests for multiple users (five or more), please email the EITS Help Desk.

A

Active Directory

Account Creation or Password Reset

Adobe CC License - Terry College

Need an Adobe Creative Cloud Product?

Adobe Creative Cloud

Service Includes Software Installation

Advice/Consultation

Advice and consultation on third party software, online tools and other web-related questions.

Alternate Approver Request

Assigning an Alternate Approver in the UGA Financial Management System

Anonymous Contact Form

Anonymous report of a parking-related situation for UGA Parking Services

Argos Move to Production Request

Use this form to request changes to Argos based reports and datablocks.

Ask a Question

AV Quick Check

For Campus IT Staff to confirm completion of updates

AV Quote

Service includes preparing classroom audio/video quotes.

AV Support

Service includes all classroom audio/video support.

B

Blackboard Collaborate Request

Blackboard Collaborate Request

Building Access Special Request

CED Building Access - Special Request

C

Cable TV

Assistance with University Cablevision, UGA's on-campus TV service provider.

Cabling or Wireless Installation Request

Telecommunications Infrastructure Design and Installation

Campus Transit Charter Request

Charter Bus Service Request

Campus Transit SMS Collision Reporting

This form should be used to report a collision involving any vehicle belonging to Campus Transit

Campus Transit SMS Mirror Strike Reporting

This form should be used to report a Mirror Strike involving any vehicle belonging to Campus Transit.

Campus Transit SMS Near Miss Reporting

This form should be used to report a Near Miss involving any vehicle belonging to Campus Transit.

Campus Transit SMS Passenger Injury Reporting

This form should be used to report any injury to a passenger involving any vehicle belonging to Campus Transit.

Campus Transit SMS Road Design/Condition

This form should be used to report any unsafe road design, hazard, or condition that affects the safety of Campus Transit, its vehicles, or passengers..

Campus Transit SMS Traffic Law Violations / Hazaradous Driving

This form should be used to report any traffic law violations or hazardous driving involving any vehicle belonging to Campus Transit.

Campus Transit SMS Transit Facility / Injury

This form should be used to report any injury at the Campus Transit facility or any condition or hazard that could affect the safety of the Campus Transit facility.

CAS/SAML (Gluu) Access Request Form

Request authorization to connect a web application to the UGA Central Authentication Service (CAS) or SAML (Gluu) UGA’s federated identity provider.

CED Qualtrics Access/Password Reset

College of Environment & Design (CED) Qualtrics requests

Classroom Computer Troubleshooting

Service includes any classroom hardware troubleshooting.

Client Technology Support

Client Technology Support for Miller Learning and other supported departments.

College of Education - Tech Support

College of Education OIT Tech Support

College of Public Health - IT Request

College of Public Health - IT Request

Computer & Building Access

CED Computer & Building access request

Conference Support

Service includes all large scale, formal conference support.

Consultation Request

Position Management, Recruitment & Hiring, Dual Career Assistance Program, Retirement Counseling, Customized Training Session

Contact the Center for Teaching Learning

CTL Contact Request

Crashplan Backup Services

Account Creation or Password Reset

Create New Website

Service includes creating and hosting new CAES and Extension sites.

CTL Classroom Ethernet Setup

Requests for EITS NOC

CTL Classroom Support Request

For those in need of non-emergency Audio Visual help

CTL Learning Technologies Consultation

CTL consultations for faculty about learning technologies

CTL WordPress Site Requests

Sites on the CTL sites network must be directly affiliated with a course. Requests for a site must come from the instructor of the course. Please email Sherry Clouser at sac@uga.edu if you have questions.

D

Data Cookbook

Data Dictionary, Reporting Specifications and Data Definition and Governance

Departmental Network Liaisons (DNLs)

For each University School, College and Unit, it is essential that a Departmental Network Liaison (DNL) be identified. This individual serves as the primary point of contact for that unit, both with respect to the other users within the department and the central EITS support groups.

DNS Requests

DNS records requests for DNLs

DNS Requests

DNS records requests for DNLs

E

EITS Computer Labs Request

Computer Lab requests for the Miller Learning Center and several Residence Halls.

EITS Cost Recovery Services Requests

Client Departments desktop support

EITS Help Desk Support Request

Help Desk technical support request form. Please provide information for technical assistance at the University of Georgia.

eLC Associate Section Instructor Request

eLearning Commons Associate Section Instructor Request Form

eLC Course Groups Request

eLearning Commons Manual Course Groups Request

eLC Course Request

Request creation of a non-ATHENA course (for faculty and staff members of the UGA community)

eLC Demo Student Account Request

eLearning Commons Demo Student Account Request

eLC Feedback

Comments and suggestions for eLearning Commons (eLC).

eLC Support Requests

eLearning Commons requests

Email Support

Set up UGA email on a device or troubleshoot UGA email on a device

Exiting Employee

Deactivate accounts & Workstation Wipe/Setup

F

Finance & Administration IT General Help Desk Support

FA IT Help Desk Support

Firewall Exception Request

Request Internet, Boyd Data Center (BDC) and Departmental Firewall Exceptions

Firewall Exception Request Renewals and Expirations

To request that an exception ticket be renewed, expired, or updated, you may update the ticket by adding a comment on the web or via email. Click on this entry for more details.

Folder Creation Request

Use this form to request the creation of a class or special ongoing project folder.

G

GACRC Support

Georgia Advanced Computing Resource Center - Support Request

H

Hardware Installation/Troubleshooting

Please specify if you are having issues with hardware or need hardware installed.

Housing Ethernet Port Request

Request to activate an Ethernet port in your residence hall room for connecting your wired device(s) to the Internet.

HR Data & Reporting Request

I

IDM Data Access Request

Requests for access to Identity Management (IDM) data and tools

IDM Support Request

Identity Management (IDM) support request

InCommon SSL Certificate Request

InCommon SSL Certificate Request

Information Security Support Request

UGA Information Security general questions or assistance, including assistance with DLP, SIEM, Trend Micro Console and other requests.

Instructor Access to CED Classroom Computers

IT Support

Human Resources IT support

K

Kaltura

Service Includes Uploading Video Content

Kaltura Requests

Kaltura Support Request

L

LISTSERV Requests

Assistance with email lists hosted at UGA

Listserv Support

Listserv support for CAES-membership and new list creation assistance.

Lynda.com

Service includes access and training for Lynda.com

M

Master Calendar Request

Please fill out the form to submit an event to the CED Master Calendar. Please check the calendar to be sure an event is not already present before submission.

MatLab

Service Includes Software Installation

MATLAB Issues

Request assistance with MATLAB issues.

Medical Partnership IT Training Request

Request IT training for the classrooms, video conferencing, online meetings/classes applications, new instructional technology, etc

Medical Partnership Requests

Medical Partnership desktop support

Medical Partnership Video Conference Support

Medical Partnership video conference support

Meeting Support

Service includes any local meeting support.

MyID Account Request

MyID Request for Faculty, Staff, and others

MyID Re-enable Request

This form is for requesting that a deactivated MyID be re-enabled.

N

NAT type issue

For resolving NAT type issues and voice chat problems on consoles.

Network access, design, and support

Submit a request for installation or request a quote.

Network Request

Service includes requesting network access.

Network Troubleshooting

Service includes troubleshooting any connectivity issues including wireless.

New Employee Setup

Account Creation & Workstation Setup

New or Renewal MATLAB License Request

Request a new or renewal license for MATLAB.

Non Class Folder Access Request

Use this form to request permissions for special folder access for students/grad assistants. This must be submitted by a faculty or staff member.

O

OIR Data Warehouse Requests

Office of Institutional Research Data Warehouse requests

OIR Support

Office of Institutional Research support

OneSource Service Desk

Assistance with OneSource

OneSource User Acceptance Testing

OneSource UAT - User Acceptance Testing

Online Directory Request

UGA Directory (People Search) Request

P

Parking Services Feedback

UGA Parking Services Feedback Form

Passenger Complaint

Policies, Standards, and Guidelines

Ask a question about Information Security policies or request an policy exemption.

Praise

Printer Troubleshooting

Service includes printer installation and troubleshooting.

Q

Qualtrics

Account Creation or Password Reset

Qualtrics Assistance

Need a Qualtrics account? Having issues with your Qualtrics surveys?

R

Request a report

Request for CAS/SAML (Gluu) Support

Ask technical assistance with transitioning your site to the UGA Central Authentication Service (CAS) or SAML (Gluu) UGA’s federated identity provider.

Request for Salary Approval

Request Support

General Support Request

Research IFS

Research Institutional File Storage (IFS) Service

S

SAGE Support

Student Advising and Guidance Expert (SAGE) Support

Security Testing

Request a vulnerability scan, penetration test, or other security assessment of a system or network.

Send Feedback

SMIF Application Assistance

For issues regarding your application to the Student Managed Investment Fund (SMIF)

Social Media Request

CED Social Media request

Software (EITS C&L) Request

EITS Contracts & Licensing provides cost effective management of all fiscal aspects of IT contracts and renewals, software licensing, hardware maintenance, and IT related service

Software Installation/Troubleshooting

Please specify if you are having issues with software or need software installed.

Special Events Request

Terry College of Business Office of Special Events is here to ensure that your department plans successful events and programs that seek to educate, foster a sense of community and build relationships.

Status Update

Background Status, Hiring Proposal Status, Position Status, Posting Status, Personnel Status, Request for Salary Action Status

Suggestion/Question

Support for Content Managers

Help with account set up and training, log in problems, creating and editing pages and working with documents and images in AEM and WordPress

T

TeamDynamix Licensing

TeamDynamix Ticketing Service Licensing

TeamDynamix Support (For Problems with TeamDynamix)

This service is ONLY for requests concerning the TeamDynamix product itself. This includes requests for user updates, forms, or other TeamDynamix-specific help.

Telephone Incident/Repair

Report a UGA telephone incident or repair request to the Telephone Services team.

Temporary Student Computer Access

Terry Classroom & Meeting Room Support

Request help with a non-urgent classroom or meeting room issue (for urgent support, call Terry OIT at 706-542-6799)

Terry Computer Setup

This form requests the imaging of a new or reissued computer to prepare it for use by a Terry College of Business Faculty of staff member, graduate level student, or student worker.

Terry Equipment Loan

Request loaner equipment for Terry faculty and staff

Terry Exiting Employee

Request removal of permissions and access of Terry services when an employee is leaving the college.

Terry General Support

Request assistance with general computer, peripheral, or other issues

Terry New Employee

Request setup for a new Terry employees (Begin new computer setup, set permissions, add to LISTSERVs, and other Terry functions)

U

UC4 Incident Reporting

UGA Web Account Request

The EITS Campus Webhosting Service (Standard Edition, often referred to as a "www account") is a free web hosting service for UGA affiliated departments and student organizations.

UGAMail Calendar

UGAMail's built-in calendar allows UGA students, faculty and staff to take full advantage of the new system's increased functionality and accessibility. This form is to request help with the UGAMail calendar.

UGAMail Calendar Resource Request

UGAMail's calendar allows resources like rooms to entered as items that can be reserved. Use this form to request creation of a new calendar resource.

UGAMail Requests

The University of Georgia's email system, UGAMail, is powered by Microsoft's Office 365 Education for email, calendar and task services.

UGAMail uses the latest version of Office 365.

University Housing IT Support

This service is to request assistance from Housing IT staff.

University Housing Website Change Requests

This service is to request changes to Housing and Staff websites.

V

Virus Removal

Service includes removal of all malicious infections and software.

vLab software request

UGA Virtual Lab software requests

W

Web Application Support

Support for Georgia Counts, Extension Trainings, Scholarships, Impact Statements, File Sharing and all other CAES and Extension we applications

Web Server (www.uga.edu)

The EITS Campus Webhosting Service (Standard Edition, often referred to as a "www account") is a free web hosting service for UGA affiliated departments and student organizations.

Website Content Change

CED Website Content Change request

Z

z-account Removal Request

Departmental z-accounts are used to gain administrative access to certain UGA systems and are intended only for system administrators. If you no longer need z-account access for your job duties, please complete this form.

Zoom

Account Creation or Password Reset

Zoom Request

Zoom meeting request

Zoom Tutorial

Service includes Zoom based training