Services A-Z (118)

For access to sensitive and restricted systems only. Request authorization for an employee in your department/unit to log in to the 02 Restricted VPN group. Do not fill out this form if you only need to log in to the 01 Default VPN Group. For requests for multiple users (five or more), please email the EITS Help Desk.

Request access to a shared network drive or folder (e.g., N:, S:, T:, V: drive)

Account Creation or Password Reset

Service includes software installation

Adobe Experience Manager (AEM) training

Advice and consultation on third party software, online tools and other web-related questions.

Account creation and password resets.

Anonymous report of a parking-related situation for UGA Parking Services

Use this form to request changes to Argos based reports and datablocks.

Service includes preparing classroom audio/video quotes.

Service includes all classroom audio/video support.

Blackboard Collaborate Request

Assistance with University Cablevision, UGA's on-campus TV service provider.

Telecommunications Infrastructure Design and Installation

Account creation, password resets, and other login problems for CAES Web Applications.

UGA Campus Transit Feedback Form

Request authorization to connect a web application to the UGA Central Authentication Service (CAS) or SAML (Gluu) UGA’s federated identity provider.

Charter Bus Service Request

Service includes any classroom hardware troubleshooting.

Client Technology Support for Miller Learning and other supported departments.

College of Education IT Tech Support

College of Public Health - IT Request

Service includes all large scale, formal conference support.

CTL Contact Request

Training for users of Adobe Experience Manager (AEM) and Adobe Contribute.

Adobe Contribute Training

Account Creation or Password Reset

Service includes creating and hosting new CAES and Extension sites.

Requests for EITS NOC

For those in need of non-emergency Audio Visual help

CTL consultations for faculty about learning technologies

Sites on the CTL sites network must be directly affiliated with a course. Requests for a site must come from the instructor of the course. Please email Sherry Clouser at sac@uga.edu if you have questions.

Data Dictionary, Reporting Specifications and Data Definition and Governance

For each University School, College and Unit, it is essential that a Departmental Network Liaison (DNL) be identified. This individual serves as the primary point of contact for that unit, both with respect to the other users within the department and the central EITS support groups.

DNS records requests for DNLs

DNS records requests for DNLs

Computer Lab requests for the Miller Learning Center and several Residence Halls.

Client Departments desktop support

eLearning Commons Associate Section Instructor Request Form

eLearning Commons Manual Course Groups Request

Request creation of a non-ATHENA course (for faculty and staff members of the UGA community)

eLearning Commons Demo Student Account Request

Comments and suggestions for eLearning Commons (eLC).

eLearning Commons requests

Set up UGA email on a device or troubleshoot UGA email on a device

Deactivate accounts & Workstation Wipe/Setup

Request Internet, Boyd Data Center (BDC) and Departmental Firewall Exceptions

To request that an exception ticket be renewed, expired, or updated, you may update the ticket by adding a comment on the web or via email. Click on this entry for more details.

Georgia Advanced Computing Resource Center - Support Request

Please specify if you are having issues with hardware or need hardware installed.

Help Desk technical support request form. Please provide information for technical assistance at the University of Georgia.

Request to activate an Ethernet port in your residence hall room for connecting your wired device(s) to the Internet.

Requests for access to Identity Management (IDM) data and tools

Identity Management (IDM) support request

InCommon SSL Certificate Request

UGA Information Security general questions or assistance, including assistance with DLP, SIEM, Trend Micro Console and other requests.

Service includes uploading video content

Kaltura Support Request

Assistance with email lists hosted at UGA

Listserv support for CAES-membership and new list creation assistance.

Account creation, password resets and other login problems for AEM, Contribute, and WordPress.

Service includes access and training for Lynda.com

Service includes software installation

Medical Partnership desktop support

Medical Partnership video conference support

Service includes any local meeting support.

MyID Request for Faculty, Staff, and others

This form is for requesting that a deactivated MyID be re-enabled.

Submit a request for installation or request a quote.

Service includes requesting network access.

Service includes troubleshooting any connectivity issues including wireless.

Account Creation & Workstation Setup

Office of Institutional Research support

UGA Directory (People Search) Request

UGA Parking Services Feedback Form

Ask a question about Information Security policies or request an policy exemption.

Service includes printer installation and troubleshooting.

Account Creation or Password Reset

Ask technical assistance with transitioning your site to the UGA Central Authentication Service (CAS) or SAML (Gluu) UGA’s federated identity provider.

General Support Request

Research Institutional File Storage (IFS) Service

Student Advising and Guidance Expert (SAGE) Support

Request a vulnerability scan, penetration test, or other security assessment of a system or network.

This form is a template for the creation of Internal and External Service Catalog entries.

IT Contracts and Licensing Administration provides cost effective management of all fiscal aspects of IT contracts and renewals, software licensing, hardware maintenance, and IT related service

Please specify if you are having issues with software or need software installed.

TeamDynamix Ticketing Service Licensing

This service is ONLY for requests concerning the TeamDynamix product itself. This includes requests for users, forms, or other TeamDynamix-specific help.

Report a UGA telephone incident or repair request to the Telephone Services team.

Request help with a non-urgent classroom or meeting room issue (for urgent support, call Terry OIT at 706-542-6799)

Please indicate in the description box below the best time for a member of OIT to pick up your computer, as well as what room the computer is located.

Request loaner equipment for Terry faculty and staff

Request support for Terry events

Request removal of permissions and access of Terry services when an employee is leaving the college.

Request assistance with general computer, peripheral, or other issues

Request setup for a new Terry employees (Begin new computer setup, set permissions, add to LISTSERVs, and other Terry functions)

Request installation of software

Request preparation of computer before it goes to Surplus (REQUIRED)

Report a near miss/close call or potentially hazardous behavior or condition to Campus Transit.

The EITS Campus Webhosting Service (Standard Edition, often referred to as a "www account") is a free web hosting service for UGA affiliated departments and student organizations.

UGAMail's built-in calendar allows UGA students, faculty and staff to take full advantage of the new system's increased functionality and accessibility. This form is to request help with the UGAMail calendar.

UGAMail's calendar allows resources like rooms to entered as items that can be reserved. Use this form to request creation of a new calendar resource.

The University of Georgia's email system, UGAMail, is powered by Microsoft's Office 365 Education for email, calendar and task services.

UGAMail uses the latest version of Office 365.

This service is to request assistance from Housing IT staff.

This service is to request changes to Housing and Staff websites.

Service includes removal of all malicious infections and software.

UGA Virtual Lab software requests

Help with Georgia Counts, CAES Scholarships, Personnel Database, and all other CAES & Extension websites.

The EITS Campus Webhosting Service (Standard Edition, often referred to as a "www account") is a free web hosting service for UGA affiliated departments and student organizations.

Help with creating and editing pages, layout, image, and asset management and other issues for AEM, Contribute, and Wordpress users.

Account creation and password resets

Training materials for WordPress

Departmental z-accounts are used to gain administrative access to certain UGA systems and are intended only for system administrators. If you no longer need z-account access for your job duties, please complete this form.

Account Creation or Password Reset

Service includes Zoom based training