Microsoft Volume Licensing: EITS and Client Responsibilities

This article details EITS and Client responsibilities for Microsoft Volume Licensing offered through our cost recovery program.

EITS responsibilities

• Confirm client purchase and provide relevant Microsoft product key(s) to the client under the Microsoft Campus Agreement (MCA).
• KMS keys will be added to our server for DNLs. All other keys should be requested by submitting a ticket. Some keys requiring purchase for activation will need to be renewed each year and EITS will reach out for renewal validation on those.
• Handle all contractual matters related to a Memorandum of Understanding (MOU).
• Provide assistance, when necessary, with communications and clarification to the client's departmental users.
• Inform the client of any major letter changes.

Client responsibilities 

• KMS requires a volume license setup; No individual key is needed for each user. KMS Keys can be downloaded from our server.
• Do not share the Microsoft Volume license codes with anyone other than the client's authorized and trained departmental IT representative.
• All other keys should be requested by submitting a ticket. Some keys may require a purchase before installation/activation. Contact techstore@usg.edu to request a quote, process and notify us by submitting a product purchase notification and license assignment ticket Service - Microsoft Product Purchase
• Keys purchased will need to be renewed each year for continuity, they are not perpetual.
• Do not accept any "click through" agreements without prior approval.
• Hold EITS harmless against any charges for the client's unauthorized use of MCA and/or non-MCA products.