Summary
Teams Phone is a cloud-based phone system by Microsoft, which allows users to place, receive, and transfer calls from the Microsoft Teams application.
Body
Teams Phone is a cloud-based phone system from Microsoft that enables users to make, receive, and transfer calls directly within the Microsoft Teams application on various devices. Departments may want to purchase it to modernize their communications systems and streamline collaboration. Adopting Teams Phone can also help improve operational efficiency and reduce the need for traditional telephony infrastructure.
Key Features
- Integrates seamlessly with the Microsoft Teams platform for a unified communication experience
- Supports calling on multiple devices, including desktops, laptops, smartphones, and tablets
- Includes features such as Automated Attendants, Call Queues, and Shared Devices for common areas
- Enables communication with both internal contacts and external phone numbers
- Offers flexible setup options to support remote, hybrid, and in-office work
Pricing
Support
Tier 1: Support for Tier 1 for Teams Phone is provided by the client's Departmental Telephone Representative (DTR)
Tier 2: Support for Tier 2 for Teams Phone is provided by the client's Departmental Network Liaison (DNL).
Tier 3: Support for Tier 3 for Teams Phone is provided by EITS by submitting a support request.
A training PowerPoint is also available for anyone needing assistance in using Teams Phone.