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Please note that UGA is moving to a new FTE based NSP model starting in FY27. More information can be found under the UGA Network Service Program category.
The Network Support Partnership (NSP) provides a clear pricing and billing model for network support services to UGA departments. EITS offers two levels of support: Bronze Level and Gold Level.
Key Features
- Consistent costs each year. No need to look for a large amount of one-time periodically funding for new switches.
- At the Gold Level, NSP funds all vendor software and hardware maintenance fees for your departmental switches.
- At the Gold Level, NSP provides funding for a periodic refresh of your network switches.
Pricing
| Service Description |
Pricing Unit |
FY26 |
FY27 |
| Bronze Network Support Package |
Per IP per month |
$1.68 plus $60 per hour remote or $85.00 per hour on-site support past MDF |
$1.68 plus $60 per hour remote or $85.00 per hour on-site support past MDF |
| Gold Network Support Package |
Per IP per month |
$4.27 |
$4.27 |
| On Demand Networking Support |
Per Hour |
$85 per hour on site plus travel costs if the technician has to stay overnight; $60 per hour if done remotely |
$85 per hour on site plus travel costs if the technician has to stay overnight; $60 per hour if done remotely |
| Client requested switch or router configuration (Bronze clients only) |
One time per 24 to 48 port device |
Per Switch $151.00; Per Route $166.00 |
Per Switch $151.00; Per Route $166.00 |
|
One time per 49 to 96 port device |
Per Switch $170.00; Per Router $199.00 |
Per Switch $170.00; Per Router $199.00 |
|
One time per 97 to 144 port device |
Per Switch $207.00; Per Router $232.00 |
Per Switch $207.00; Per Router $232.00 |
|
One time per 145 port device |
Per Switch $236.00; Per Router $266.00 |
Per Switch $236.00; Per Router $266.00 |
For information, including how to purchase a service, contact David Stewart, Associate Director, at stewart@uga.edu.
General EITS NSP Policies
The unit should select one member of their staff to serve as their Customer Liaison with EITS NSP. The Customer Liaison:
- Serves as the technical point of contact between the unit and EITS NSP.
- Provides feedback, as needed, on the services provided by EITS NSP.
- Has other responsibilities defined in a Memorandum of Understanding (MOU).
EITS is committed to providing excellent service. In this rapidly changing technical environment it is impossible to maintain a high level of technical excellence without employing a sound technical training strategy. EITS recognizes this need, therefore we encourage EITS NSP personnel to maintain industry certifications and regularly attend relevant training courses.
EITS NSP maintains a robust set of documentation on our customers’ equipment and logs detailing changes. This allows all EITS NSP staff members to provide the same high level of service to all units without the need to dedicate a single staff member to a single unit.
Support
Tier 1: Contact the EITS Help Desk
Tier 2: Steven Duffee, IT Senior Manager, (706)542-3459; sduffee@uga.edu
Tier 3: David Stewart, Associate Director, (706)542-0363; stewart@uga.edu
Tier 4: Chris Fleming, Interim IT Director, (706)542-0189; cfleming@uga.edu