Adobe Creative Cloud: EITS and Client Responsibilities

This article details EITS and client responsibilities when purchasing Adobe Creative Cloud through our cost recovery program.

EITS Responsibilities 

• Provide client a non-exclusive, non-transferable license to install and use the products, including their components, features, and services, on client's institutionally owned computers.
• Provide client an updated list of the products the client may install and use.
• Handle all contractual matters related to a Memorandum of Understanding (MOU).
• Provide assistance, when necessary, with communications and clarification to client's departmental users.
• Provide client instructions on how to access the products to be installed.
• In March of each year, provide client's prior year and current Full-time Equivalent (FTE) employee counts for the client's confirmation on renewal quantities.
• In July of each year, provide client with an annual invoice and MOU for the Adobe Software Licensing based upon the client's then-current FTE count and pricing.

Client Responsibilities

• Identify and provide Contracts and Licensing with the contact information for an authorized departmental IT representative, who will work closely with Contracts and Licensing.
• Inform Contracts and Licensing in a timely manner of any changes to the authorized departmental IT representative.
• The client is responsible for any charges, fees, penalties, claims, demands, and/or causes of action whatsoever, arising from the client's installation and use of unauthorized Adobe products or services.
• Provide Contracts and Licensing payment annually for the client's installation and use of the products.
• Client will be the first tier of support for Adobe usage and access for their departmental users.
• If client is given a Lead Technician role for their department, then they should contact Adobe directly for support inquiries outside the scope of basic licensing and access issues.
• The IT staff member administering Adobe licensing for the department is responsible for validating a list of current users quarterly and identifying those who should be removed from the portal so Contracts and Licensing may take action.
• In a timely manner, provide Contracts and Licensing (to report to Adobe) with all records and information requested in order to verify that the client's installation and use of the products is in conformity with the Adobe license requirements.
• Adobe has the right, upon ten (10) business days' prior notice, to inspect records, systems, and facilities to verify the installation and use of the products.
• Once annually and prior to January 15th, provide Contracts and Licensing with an accurate record of the: (i) clients' total number of copies of the products that have been deployed; and (ii) client's then current accurate full-time and part-time faculty and staff counts.
• At the end of the Adobe license term, if the agreement is not renewed, uninstall all copies of the products from all computers and provide Contracts and Licensing with a letter of destruction in a form provided with a Memorandum of Understanding.
• Do not modify, port, create derivative works of, adapt, translate, reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the products delivered and object code.
• The client is prohibited from: (i) using the products on behalf of third parties; and (ii) renting, leasing, lending, or granting rights to the products to third parties.
• The client's installation and use of the products shall be in compliance with all applicable laws, regulations, policies, and procedures.
• At no additional cost, the client may extend use of the products to client's faculty and staff for installation and use of the products on only one of their personally owned computer.
• Client will contact Contracts and Licensing whenever a user leaves UGA in order for the username and license to be deleted.