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Note: Only InTune Admins can create Microsoft Support Tickets for Intune issues.
To submit a Microsoft Support Ticket for an issue with InTune, visit Intune Admins should visit https://admin.microsoft.com/.
Log in with your Intune administrative Z-account and password.
Once logged in, go to Home. Click Support, then Help & Support.
A flyout window labeled How can we help? will appear on the right side of your browser.
In the dialog box, enter a summary of your issue. You will be given several choices from known support documentation.
Scroll down, past the known support documentation. Click the Contact Support button to continue contacting Microsoft Support.
Choose a method of contact: Phone or Email. Verify your preferred time zone and language.
In the Description Box, provide details of the issue you are trying to resolve. You will need to include the Product or Service you need assistance with, the severity of the issue, a contact number, and an email address. They also ask for consent to record all calls with the customer. You will also have the option to add files, screenshots, and videos to your support incident.
Once you provide all the necessary information, the Contact Me button will turn blue, and you can submit your issue to Microsoft Support.
You will receive an email within a few minutes that your support incident has been successfully submitted to Microsoft Support.
