Teams Phone Features

Calling: 

• Teams Phone allows users to make and receive voice calls within the platform.

• Users can initiate calls to individuals or groups directly from the Teams Phone interface.

Voicemail:

• Teams Phone provides voicemail functionality, allowing users to receive and manage voicemails within the Teams Phone application.

Call Forwarding:

• Users can set up call forwarding to redirect calls to another number or user when they are unavailable.

Call Transfer:

• Teams Phone supports call transfer capabilities, allowing users to transfer calls to other team members or external numbers.

Call Hold and Resume:

• Users can place calls on hold and then resume them when ready.

Call Queues:

• Teams Phone allows organizations to set up call queues to manage incoming calls effectively, distributing them among available team members.

Auto Attendants:

• Auto attendants enable the creation of customized voice menus to guide callers to the right department or individual.

Caller ID Policies:

• Administrators can configure caller ID policies to control the display of users' phone numbers when making outbound calls.

Call Reporting:

• Teams Phone provides reporting features to track call usage, performance, and other relevant metrics.

Integration with Microsoft 365:

• Teams Phone is integrated with other Microsoft 365 applications, allowing for a seamless experience across collaboration and communication tools.