How to reconnect the Duo Mobile App on a new phone

Instructions for how to reactivate the Duo Mobile App for a new phone, if you've kept the same phone number.

If you have gotten a new phone and the phone number is the same, you can reconnect the Duo Mobile app to your account through any UGA SSO login.

You will first enter your UGA MyID and password on the SSO page and click Login. Then you will see the Duo authentication screen. Select Other Options.

At the end of the authentication options list is an option for Manage devices. Click this option.

You will be asked to verify your identity. Use the option for Phone Call or Text message passcode.

You will then get a list of current devices on your account. Select I have a new phone link for the entry for your phone number.

A box for the new phone setup will appear. Select Get started.

You will be asked to confirm you have ownership of the phone number. Select Send me a passcode for a text message code or select Or call my phone for a phone call verification.

Enter the passcode received by text into the text box and click Verify.

You will then be instructed to download and install the Duo Mobile app. Follow the installation directions for your device. Once you have successfully installed the Duo Mobile app on your device, you will then hit the Next button.

You will then move on to the activation page where you will be instructed to open the Duo Mobile App on your phone.

In the app, click Continue on the Welcome screen.

Then click Use a QR code.

The camera will open, allow camera permission if needed, and then scan the QR barcode.

After scanning the code in the app, click Save.

  

You also have the option to receive an activation link via email instead. Follow the instructions in the email if you choose this option.

If you chose to activate the Duo Mobile app using your email, you will be asked for your email. Type your email and then click Send Email.

Go to the inbox of the email you entered on the device you installed Duo Mobile on. You should see an email titled Duo Mobile Activation. Open the email and click the link. If it asks if you want to open Duo Mobile, hit open or allow.

After activating the app, it will take you to a screen that says Added Duo Mobile. Then click Continue.