DUO is a MFA (Multi-Factor Authentication). It is used to secure the systems scattered around UGA. DUO is very important tool for the security of UGA.
To reactivate your new Phone you will need to either contact EITS at 706 542 3106 or you can activate it yourself by visiting archpass.uga.edu.
Login via your MyID and Password and use the call me option (this requires that you have the same phone number).
Select "Device Options" for the phone number you wish to reactivate. Then select reactivate DUO Mobile.
You will be asked to verify ownership.
Select the type of Phone you have.
Make sure DUO mobile is installed.
Once this is done, follow the onscreen instructions to reactivate your phone by scanning the QR code on the screen with your phone on the DUO mobile application.
If you do not have the same phone number or need further assistance you will need to contact the EITS Helpdesk directly via chat or phone.
You can contact the EITS Helpdesk at 706 542 3106 or email them at helpdesk@uga.edu