Advancement IT does have a small staff web developers which are used to help campus schools/units develop and maintain a web presence for fundraising. All services are free of any charges to each of the units.
Requesting Access to Build Sites
Campus schools/units have the ability to obtain access and build their site on the internet with GAIL’s internet site security and open APIs. If the unit determines it has the need and capabilities to add/edit its own site then arrangements can be made for that unit to fulfill these specific functions. To discuss possibilities, please email askit@uga.edu. A unit must have the ability to build and maintain websites to take advantage of this system capability.
Requesting Work to be Done for a Site
Advancement IT can provide help in posting events and adding giving sites into which funds may be deposited. Services are offered free of any charges to the units.
Reporting Issues or Making Suggestions
Suggestions and the reporting of issues to first line support staff is easy and encouraged. There are various ways to obtain support depending on how the user feels comfortable in reporting. Below are lists of support options which all run through a single support system (AskIT) at the Foundation. Support for websites encompasses both technical and business questions. Business questions will be answered by SME’s while technical questions will be answered by internal IT staff. For issues which require second line support by the application vendor, such issues will be tracked in the system. When interacting with support, the user will be supplied with a ticket number which can be used to track progress until the issue is resolved.
- Go directly to the AskIT system and log an issue https://dar.uga.edu/ugaticket/scp/login.php. The ticketing system uses the myID and Password process for authentication.
- Send an e-mail to askit@uga.edu. When an e-mail is sent to this account it automatically creates a ticket in the system. The system monitor is prompted when new tickets arrive and routes the issue to the appropriate person. Responses sent through askit@uga.edu for the same issue will automatically be applied to the original ticket in the ticketing system.
- Call the support desk directly at 706-542-8188. This phone is answered from 8 am through 5 pm any business day in which the University of Georgia is open. The support staff answering the phone will enter a ticket on the user’s behalf if needed or answer user questions directly.