Email Support

Having issues with your email?

The OIT Service Desk can help you with the following:

  • Set up UGA email on a new device (including cell phones, tablets, computers)
  • Troubleshoot UGA email on those devices.


The EITS Help Desk (542-3106, is responsible for setting up new UGA accounts, password resets and anything related to the actual account itself.  

If you need a UGA MYID account (email account):

  • New University employees who need MyIDs should contact their manager or HR representative and have them follow the instructions at  The form for requesting an employee MyID requires authentication through UGA’s Central Authentication Service (CAS). New employees and others without MyIDs are not able to request a MyID for themselves.
  • Students enrolling after the Fall 2014 semester have MyID usernames automatically assigned. You will have received your MyID username after applying to the University of Georgia. They are in the format of your initials followed by five digits (e.g. Adam John Smith would be ajs12345). This information will be sent to the e-mail address you provided on your University application.
  • Departmental MyID - To get a departmental MyID for a University department or student organization, the person responsible for the account must complete an online form to request a departmental MyID. The form is only available to faculty and staff members. Students requesting a MyID for a student organization must have their advisor complete the online request form.

If you need to change your UGA MYID password or if you have forgotten your password:

Click the "Request Service" button to request help

For immediate assistance please contact the OIT Service Desk at or 706-542-2139. 



Request Service


Service ID: 16327
Mon 11/28/16 3:44 PM
Wed 3/29/17 8:17 AM